Mac Microsoft Word Error When Trying To Sign In

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If you are unable to sign into Microsoft Office (or Outlook repeatedly prompts you for login, does not show any data, edit a Word/Excel/PowerPoint data file, or receive encrypted connection error) it may be due to a NetID password change, a NetID change, or corrupted account credentials. Follow some common solutions to this issue below.

Possible solutions

Can't log back into Office 365 for Mac, please help! Hey guys, I have a Microsoft Office 365 2011 (for Mac) question: The other day my computer (a MacBook Pro) died and when I plugged it in/turned it back on and tried to use Microsoft Word, this window popped up reading: 'Welcome to Office for Mac 2011, how would you like to get started?' Apr 17, 2018  Restart Word. You can also troubleshoot Word startup issues by using the Support Template. For more information about how to use the Support Template, click the following article number to view the article in the Microsoft Knowledge Base.

  • Option 1 - Update your software to the latest version
    • Windows OS
      Run Windows Update and install the latest updates.
      Windows Office
      Follow steps to update Office.
      Mac OS
      Run Office Updates.

  • Option 2 - Your account was compromised and you are blocked from connecting
    • Review your client protocols. If your client protocols are disabled, contact the DoIT Help Desk.

  • Option 3 - Reset/Remove your account credentials from within your OS
    • Windows OS
      Remove/Delete all Outlook/Office records from within credential manager.
      Mac OS
      Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2 | Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.

  • Option 4 - Delete license files - MacOS only
    • Remove license files on a Mac.

  • Option 5 - You are not authenticated into Office using your UW-Madison Office 365 account
    • Confirm you are authenticated with your Office 365 account.

  • Option 6 - If your computer is not connected to UWNET/Campus network, use WiscVPN

Mac microsoft word error when trying to sign into facetime
  • Option 7 - Download and run Microsoft's Support and Recovery Assistant for Office 365
    • Windows OS
      Note: Only available for Windows. This tool must be run on the affected machine.
      Download the tool here: Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant for Office 365.

  • Option 8 - Delete Cached Preferences
    • Mac OS
      Note: Only available for Mac OS.
      • Outlook Desktop Client

        • Delete Cached Preferences

          1. Quit Outlook
          2. Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
          3. Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
          4. Type: killall cfprefsd (to kill the cached prefs).
          5. Quit Terminal.
          6. Launch Outlook and check.

  • Option 9 - Sign out of the connected device associated with the Office email account
    1. Sign into the account: https://portal.office.com/account/.
    2. Select View apps & devices from within Office apps & devices module.
    3. Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.

  • Option 10 - Fully uninstall and reinstall Microsoft Office

    • Uninstall Office

      Windows OS
      Review the following Microsoft documentation for instructions.
      Mac OS
      Review the following Microsoft documentation for instructions.

      Install Office

      Follow steps outlined in Office 365 - Download/Install Office 365 document.

Mac Microsoft Word Error When Trying To Sign In To One Drive


Keywords:microsoft office365 o365 reset 2016 2019 proplus windows mac outlook on the web credentials manager vault web service account updated changed stored send receive email login log on log in repeated repeating multiple attempts many lot times new error compromised client access loop repeat keychain netid password change An encrypted connection to your mail server services is not available repeatedly prompts data files profile excel powerpoint outlook word activated blocked account something went wrong and outlook couldn't setup your account Sorry, another account from your organization is already signed in on this computer troubleshooting doesn't allow editing on mac does not sync syncing connectSuggest keywordsDoc ID:61054
Owner:Ara M.Group:Office 365
Created:2016-02-23 11:22 CDTUpdated:2020-02-21 10:50 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365, Wisc Account Admin
Feedback:5152CommentSuggest a new document

Different Errors While Saving A Word Document

Suppose a user has opened a DOC file and start making some changes to it for a long time. After that, when he or she tries to save the changes, it displays an error stating cannot save Microsoft Word Document &ndash 'A file error has occurred'. Now, what exactly are the reasons behind such error?
In the below section, we have listed all of them:

  • If a DOC & DOCX file is password protected.
  • If it is there in the shared network folder.
  • Available on Network Server and opened in two different PC at the same time.
  • If there is a space in the file name.
  • If the .doc/.docx file is infected, corrupted, or damaged.
  • If a user has enabled Always Create Backup Copy option.

However, if a user try to save changes done in any of the mentioned situation, then the MS Word application generates some error messages, which are listed below:

  • Word is unable to save the document in the specified location.
  • MS Word 2016 a file error has occurred.
  • Cannot save DOCX file – 'A file error has occurred'.
  • You need administrator permission to save the document.
  • Word a file error has occurred check your network.
  • Microsoft Word error message when saving a file error has occurred.
  • Word 2011 a file error has occurred. Check your network connections.

Various Approaches to Fix 'Microsoft Word A File Error Has Occurred' Issue

Mac Microsoft Word Error When Trying To Sign Into Facetime

To resolve the errors that a user encounter while saving Word document, one needs try the various methods discussed below:
Approach #1: Try to save all the changes done in an encrypted document with a new name on a new location.
Approach #2: Always copy a file available on the shared network to some different location on the hard drive before making any changes to the document.
Approach #3: Before opening or editing any MS Word document, always make sure that there is no space in the file name.
Approach #4: While editing a Word document, a user is advised to turn off ‘Always create a backup copy’ option. As a user done with the editing process, he or she can turn it on again.
Approach #5: In order to resolve “a file error has occurred” issue permanently, follow the steps mentioned below:
Step 1: Display All Hidden Files & Folders

  1. Here, you need to navigate to Control Panel >>File Explorer option.
  2. Now, check the Show hidden files, folders, and drives option.
  3. It will display all data including hidden files and folders.

Mac Microsoft Word Error When Trying To Sign In Excel

Step 2:Delete All Files with Normal As a Name

Mac Microsoft Word Error When Trying To Sign In Printable

  1. First of all, open Windows Explorer on the system and navigate to the following path:
    2. C:Documents and SettingsAdministratorApplication DataMicrosoftTemplates
  2. After that, in the Templates folder, you need to delete all the files whose name contains Normal character in it. For example, ~$Normal.dot and make sure that you have not deleted the Templates folder by mistake.

Resolving the Microsoft Word Errors Using Word Recovery Tool

If any of the above approaches do not work perfectly to fix the Word A File Error Has Occurred issue, then a user is advised to switch to some third-party tool available in the market. Word Recovery application is one such utility that repair damaged Word documents and removes all type of corruption issues from .doc and .docx files. It does not compromise the integrity of data and original formatting of DOCX file with multiple pages. Moreover, it does not require Microsoft Office installation on the local machine to perform recovery process successfully.

Mac Microsoft Word Error When Trying To Sign Into Facetime Account

A MS Word 2016/ 2013 file error has occurred when saving similar issues can be resolved with some easy and quick solutions. Above discussed solutions will let users fix the Microsoft Word –A file error has occurred issue. However, if a user wants a fast and hassle-free solution, then he or she can try the professional discussed above.